policies

Shipping

All apparel and print products are made to order through my production partners, including Printful and Gelato. Because each item is created specifically for your order, production and shipping times may vary depending on the product and destination.

Estimated delivery times are provided at checkout but are not guaranteed.

Please note:

  • Orders may ship separately if items are fulfilled by different production partners.

  • I am not responsible for delays caused by carriers, customs, weather, or incorrect shipping information entered at checkout.

  • Customers are responsible for any customs or import fees that may apply to international orders.

  • Once an order has shipped, tracking information will be sent via email when available.

If your order arrives damaged, misprinted, or with a manufacturing issue, please contact me within 7 days of delivery with your order number and photos of the issue so I can help resolve it.

Privacy Policy

Your privacy is important to me.

When you place an order, subscribe to the newsletter, or submit a contact form through this website, certain personal information may be collected, including your name, email address, shipping address, and payment details.

This information is used only to:

  • process and fulfill orders

  • communicate about purchases or inquiries

  • improve the website experience

  • send occasional updates or newsletters if you choose to subscribe

Payments are processed securely through third-party providers. I do not store or have direct access to your full payment information.

This website may also use cookies, analytics, and third-party services such as Squarespace, Shopify, Printful, Gelato, and email marketing platforms to help operate the store and understand website traffic.

I do not sell, rent, or share your personal information with third parties for marketing purposes.

If you would like your information removed from my records or have questions regarding your data, please contact me through the Contact page.

Terms & Conditions

By using this website and placing an order through Surreal.Era, you agree to the following terms:

  • All artwork, designs, graphics, and content on this website are the intellectual property of Surreal.Era and may not be copied, reproduced, or redistributed without permission.

  • Products are made to order. Because of this, all sales are final unless an item arrives damaged, defective, or incorrect.

  • Product colors may vary slightly depending on screen settings, lighting, and printing processes.

  • I reserve the right to update product offerings, pricing, policies, or website content at any time without notice.

  • Unauthorized use of this website or its content may result in legal action where applicable.

  • By submitting information through this website, you confirm that the information provided is accurate and complete.

If you have any questions regarding these policies, please reach out through the Contact page.